Return policy and exchange policy
We launched Muezart in March of 2019. We are a small start-up so we need to figure out out return policy since we are located in Meghalaya India. We are more excited about your feeling our yarn and creating with it. We don't expect you to be disappointed with the price or the unique Eri silk fiber. If by chance it doesn't work out. Contact us and we will figure out a way for you to return the yarn and we will refund you. Return shipment will need to be paid by the buyer.
Shipping within India: All orders that have a delivery address in India are shipped for free. Our logistics partner is FedEx, with service in major cities and towns. In some cases, however, there may be pin codes that are not serviceable. In such cases, you will be informed and we regret that we will be unable to fulfill such orders. All orders are shipped within 24-48 hours Monday to Friday. You will receive a tracking code via email for your package.
International shipping: International orders shipping fee will be added at the point of check-out. The shipping fee depends on the regions FedEx has service. The shipping fee will be displayed at the time of checkout. All orders are shipped within 24-48 hours Monday to Friday. You will receive a tracking code via email for your package. Packages shipped from India to other countries will take 7-10 business days to reach you.
Note: Any orders received during weekends or national holidays will be shipped on the next working day.
Customs and import duties
Depending on the country you reside there is a slight possibility that you may be required to pay for customs or import duties once your package arrives. You may be charged for customs clearance, handling fees and taxes as per the policy of your residing country. Any customs or import duty charges must be paid by the recipient of the package.
Still have questions
We would love to hear from you. If you have a special need, we are interested in working something out. Connect with us through our contact us form.